Policies
Before You Book:
Please read the following policies before submitting a booking request or deposit. These policies are in place to protect your appointment time, your experience, and the quality and safety of every service.
If you have any questions or concerns about a service or your suitability for it, please reach out before submitting your deposit.
Appointments begin with a booking request. Submitting a request does not guarantee an appointment. Please disclose any information that may affect your ability to safely receive or properly maintain a service before booking, including:
- known allergies or sensitivities
- previous reactions to lash extensions, adhesive, tape, eye pads, cleansers, tint, or other products used around the eyes
- sensitive or reactive skin
- current or recent eye or skin irritation, inflammation, dermatitis, infection, redness, itching, or swelling
- relevant health conditions or medications
- pregnancy
- any concerns about following the required aftercare
Please be thorough when completing your booking request. Providing this information allows me to determine whether the requested service is appropriate before your appointment is confirmed. If additional information, a consultation, or a patch test is needed, this will be discussed before proceeding whenever possible. Tashline Lashes reserves the right to decline or postpone a service when it is determined that proceeding would not be appropriate.
Deposits:
A 50% deposit is required to secure your appointment. Your deposit will be applied toward the remaining balance due at your appointment. Your appointment is not confirmed until your deposit has been received.
All deposits are non-refundable.
If you provide at least 48 hours' notice when rescheduling, your deposit may be transferred to a future appointment. Cancellations or rescheduling requests made with less than 48 hours' notice will result in the deposit being forfeited.
Deposits remain non-refundable if you later:
- change your mind about receiving the service
- decide the service is not right for you
- decide you do not want to follow the required aftercare
- become uncomfortable with a product or service requirement after booking
- decide you no longer want the appointment
- fail to disclose relevant information until after booking
- otherwise choose not to proceed with your confirmed appointment
If you have concerns about your suitability for a service, please address them before submitting your deposit.
Cancellations & Rescheduling:
At least 48 hours' notice is required to cancel or reschedule an appointment. With 48 hours or more notice, your deposit may be transferred to a new appointment. With less than 48 hours' notice, your deposit will be forfeited. Repeated cancellations or rescheduling may require a new deposit for future appointments.
If you are a returning client where no deposit is held for the scheduled appointment, a minimum of 48 hours notice is required to reschedule an appointment. With less than 48 hours' notice, a cancellation fee of 50% of the scheduled appointment is required. This fee must also be paid before any new appointment is booked.
Late Arrivals:
No-Shows:
A no-show is an appointment that is missed without prior notice. No-shows result in the appointment deposit being forfeited and/or a late cancellation fee of 50% of the missed appointment.
A 15 minute grace period is provided for late arrivals. Your appointment will still end at the originally scheduled time. Arriving late may reduce the amount of work that can be completed. Arrival after 15 minutes will result in a cancelled appointment and the appointment will be marked as a late cancellation/ no-show. Your deposit will be forfeited and/or cancellation fee will apply.
Late arrivals within the grace period may result in a modified service, reduced fullness, and/or different result than originally planned. I will never rush or compromise the quality or safety of your service to make up for lost appointment time.
Appointment & Service Changes:
Please book the service you have been advised to book. If you arrive requesting a different service than what was scheduled, I may not have enough time to accommodate the change. Service upgrades or changes are subject to appointment availability and the time required to perform the service properly.
Consultation & Service Suitability:
Every appointment includes a consultation. Your service is customized based on your natural lashes, eye features, preferences, lifestyle, previous lash experience, and desired result. I may recommend modifying the requested service when necessary to protect natural lash health or achieve an appropriate result. If I determine that a request is not appropriate for your natural lashes or circumstances, I may recommend an alternative, reschedule the service, or decline the service.
Patch Tests, Allergies, & Health Concerns:
A patch test may be recommended or required when there are concerns regarding allergies, sensitivities, or previous reactions. A patch test is not a guarantee that a reaction will not occur during or after a full service. A patch test does not replace the need to disclose information. If a patch test produces a concerning reaction, the full service will not proceed. Clients are responsible for providing accurate and complete information regarding known allergies, sensitivities, previous reactions, and eye or skin concerns. Please notify me before your appointment if anything has changed since completing your consent form. If you develop redness, swelling, itching, irritation, dermatitis, infection, or another eye or skin concern before your appointment, please contact me before attending. Tashline Lashes reserves the right to postpone or decline service when proceeding may not be appropriate. Please ask any questions you have before sending your deposit.
All clients are required to complete the appropriate consent information honestly and thoroughly. Please disclose relevant health conditions, pregnancy, before receiving a service. If additional information is required to determine whether a service is appropriate, I may ask follow-up questions. Your safety and the health of your natural lashes always take priority over completing a service.
Aftercare:
Daily cleansing of your extensions and lash line is required. Lash cleansers are provided complimentary for all new client full set bookings. Proper cleansing and aftercare help maintain lash hygiene, support healthy retention, and reduce product buildup around the lash line. You are responsible for following the aftercare instructions provided for you. If you are unwilling or unable to commit to daily cleansing and proper aftercare, lash extensions may not be appropriate for you.
Fill Appointments:
Fill appointments are intended to maintain an existing lash set and are dependent on the condition of the remaining extensions.
A removal and new set may be recommended if there is:
- insufficient remaining extensions
- excessive outgrowth
- excessive buildup
- poor retention caused by aftercare
- previous work that is incompatible with the requested service
Foreign Fills are not offered at Tashline Lashes.
Appointment Preparation:
Please arrive with clean lashes and eye area.
For lash appointments, please arrive without:
- mascara, eyeliner, eyeshadow
- oils or creams around the eyes
- other products that may interfere with application
Upon booking, you will receive a confirmation text with details of how to prepare for your service.
Refunds & Service Concerns:
Deposits are non-refundable. Completed services are non-refundable.
If you have a concern about your completed service, please contact me directly so I have the opportunity to understand and address the concern.
Payments:
Deposits are to be made through e-transfer. The remaining balance is due at the time of your appointment. I accept cash or card for the remaining balance. HST is applied to all services,
Guests:
Guests are not permitted in the lash room.
By submitting a Booking Request, paying a deposit, or receiving services from Tashline Lashes, you acknowledge that you have read and agree to the applicable policies. If you have any questions about a policy, service requirement, or your suitability for a service, please contact Tashline Lashes before submitting your deposit.